Entrepreneurs and technology leaders these days are expected
to go beyond their domain of just building a great product, but are
challenged to market them as well. VCs fund
ideas and products, which can ultimately see wide scale market
adoption. So, how does an entrepreneur at least get started to build a
framework for marketing success. In this article, I want to lay out
few key steps to successful marketing.
Step 1: Creativity
Smart
marketers are highly creative people. These individuals know how to
think outside-in (not inside-out) and know how to think
outside-the-proverbial-box to create strategies that are highly
creative and are able to promote their idea or product in ways that
competitors are not able to mimic or rival. Their marketing creativity
is incessant, and hence they keep setting new milestones of creativity
for others to catch up, and they keep changing the game. To bring this
to life, a smart entrepreneur will be creative enough to position
their product or technology in a way that other products in the market
are not able to replicate that positioning. So, for example, if one is
trying to enter a crowded market of consumer media services in India,
one should look for a unique positioning so that it is easily
distinguished from other offerings in the marketplace. So, for example if you are planning to come up
with a new a newspaper service, for India, you have to develop a new
twist on news journalism which presents news and editorial in a way
that other competing sites and newspapers cannot mimic. If they tried
to morph to your strategy, they would be forced to abandon their
current focus and strategy, and therefore run the risk of loosing
their existing franchise. So, perhaps, you create a newspaper service
for people who are frequent business travelers, so other newspapers,
which may currently have single metro focus, are not able to compete
to your multi-metro business traveler focus. This example simply
illustrates the point that your market positioning has to be such that
others are not able to mimic your market
position.
Step 2: Strong Research and
Analytics
Good
marketers are diligent students of markets and trends. They are
religious about analyzing facts and data, and not just go after vague
instincts and opinions. They spend lots of time understanding how
consumers and businesses behave. What motivates buyers and who may be
influencing their buyers? They try and study how markets evolve? A
good way to start your research is to use the web and pay attention to
news and opinions on areas of your interest. I certainly recommend,
that as you spend some time every week to better understand the world
around yourself, it will help you create the right marketing
strategies and distinguish in your marketing execution. For example,
currently in India, as the economic growth rates are slowing down,
good marketers are trying to understand what are the causes and
effects of this slowdown, and how might that change consumer or
business buying behavior? Data driven research and analysis is the
cornerstone of marketing success.
Step 3: Leveraging the world of Digital
Marketing
In this
world of Internet, digital marketing techniques are gaining strong
adoption, because consumers and businesses are rapidly migrating to
digital and interactive media. The traditional media of print,
billboards, television, and radio are being augmented by interactive
and digital media of web 2.0, mobile marketing, interactive videos
etc. We truly are converging towards a digital media, where you can
reach your audience through superior online marketing techniques. I
urge entrepreneurs and managers from all fields to at least
familiarize themselves of the power of search engine marketing, social
and conversational marketing, mobile promotions through text/SMS,
power of facebook/opensocial apps, youtube/video marketing, blog
marketing, webinar events etc. Being well versed in the techniques of
online and digital marketing will help you figure out the best way to
execute to your marketing plans, capturing user and buyer attention at
the lowest possible cost, and gaining market share over competing
choices. For tech savvy professionals, this world of digital marketing
should be a natural extension of skills. I urge you all to at least
know the concepts and the power of digital marketing and how it might
help change the future of marketing.
Step 4: Razor sharp
Targeting
Good
marketers know the importance of targeting. How does one pick the
right target segment to go after? Going back to my earlier example of
the newspaper industry, one could go after all of the consumers or
professionals who are potential newspaper buyers. But, if you focus
your target on business travelers, it helps target your marketing
focus with razor sharpness. Now, you could target promoting your newly
launched newspaper at airports, on flights, in hotel rooms etc. It
helps narrow how you have to promote and sell your newspaper. Once you
conquer your initial target segment, it certainly can open doors to
other segments in the future. The mark of a good marketer is that they
have the discipline of staying focused on their target segment; they
resist temptation of being all things to all
people.
Step 5: Rapid experimentation and
refinement
Marketing requires you to rapidly establish marketing
hypothesis, test those hypothesis, and if proven wrong, try new ones.
Good marketers are bold enough to try out and either prove or disprove
their marketing hypothesis. They are very quick to learn from the
market feedback. Once they find a winning hypothesis, then they double
up and put more resources to replicate the success behind their
winning marketing hypothesis. For example, if you have tried to
promote your product through online advertising or webinars or through
telephone cold calling, and only the webinar channel seem to be
working most effectively for you, then you really put a strong focus
on executing behind the webinar channel, while in parallel, you may
look for new channels of marketing. This whole process of rapid
marketing experimentation and finding the winning marketing ideas is
the hallmark of a strong marketer. Through practice and perseverance,
you can start to develop some instincts in this area.
Step 6: Strong Communication
Skills
Most
marketing professionals are strong communicator. Even if you have not
focused on your communication skills till date, I would urge you all
to start developing your written and verbal communication skills. Many
of us with strong technical backgrounds, do not pay attention to our
communication skills. For example, starting a blog here at
SiliconIndia, would be a great idea to help communicate and promote
your ideas and thoughts, there by also improving your communication
skills. Marketing is about presenting reality in the best form;
therefore creating an aura of perception that makes the product and
company look bigger and more attractive to the buyers. We all know the
genius of iPhones and how Steve Jobs has played his marketing charm in
packaging and positioning this product.
Step 7: Marketing without
spending
Good
marketers challenge themselves and their creativity to come up with
ideas that serve them most efficiently where they don't have to spend
a lot of money to achieve their marketing goals. It is critical that
one operates under tight spending limits and budgets so that it does
test the power of your creativity. It forces the marketers to look for
alternative ways to reach their users and buyers, and not take the
expensive route. Good marketers are able to leverage their marketing
spend disproportionately and create unfair advantages for themselves.
They typically are not the ones who are paying for expensive
advertising and marketing campaigns. Smart marketers are looking at
creative techniques to create ground swell of demand through low cost
techniques and are consistently evaluating techniques of viral
marketing where the product propagates all by
itself.
Hope
this article has at least got you thinking about the world of
marketing. You dont need an MBA degree or a title in marketing. For
individuals with enough courage and curiosity, this art of marketing
can be developed through practice. So, it will be nice to see Indian
professionals rise not just as strong technologists, but also as
strong marketers who know what it takes to seize the market
opportunities ahead.