India's flagship outsourcing industry expects some pain from the
latest global financial turmoil but insists it could emerge a winner
with companies shifting more work to the country. The sector, an
economic mainstay that generates $40 billion in annual export
revenues, traditionally views bad times as offering potential as
Western companies cut costs by moving work to cheaper destinations
offshore.
Industry body Nasscom believes the trend will be the
same this time, though it could take longer. "There will be a
short-to-medium-term impact which we define as three to four
quarters," Nasscom chief Som Mittal said. Some of the pain from the
bankruptcy of Wall Street giant Lehman Brothers, the sale of Merrill
Lynch and the US government's bailout of insurance giant AIG -- all
ravaged by credit woes -- is already being felt.
IT companies
are cutting hiring plans and share prices of India's IT companies are
under pressure. But there's some positive fallout as Indian legal
process outsourcing firms doing bankruptcy work report a rise in
business. “Companies are seeking to outsource to India, where legal
work costs a tenth of what US lawyers charge,” said Sirisha
Gummaregula, chief operating officer of legal support firm
Quislex.
“Over time, the financial crisis should lead to much
stiffer controls that "will all be IT-and systems-driven," said
Mittal. “This should lead to more business for India's "tech titans"
like Infosys, Wipro and Tata Consultancy Services whose skilled,
English-speaking, low-cost work force planted the nation on the global
business map,” Mittal said.
"We have a fairly deep
understanding of our customers' operations now. This would be the time
to help partner them," he told reporters. Still, the latest financial
crisis has come at a bad time for the sector. The US-led credit
crunch, rising pay costs and currency fluctuations had already hit
profits, along with competition from outsourcing rivals like Malaysia,
the Philippines, Vietnam and Mexico.
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