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ruby jain
Author:ruby jain
Content executive @ThinKsoft Global
Excusing yourself: Think again
Wednesday 14th, May 2008

Habituated of making excuses every time you get late an appointment and you hear yourself saying, "I’m sorry I’m late but the traffic was Killing," stop at the word "sorry." Blaming traffic doesn’t excuse the fact that you kept people waiting. You should have started earlier. You certainly won’t have to apologize for: "I’m sorry I’m early, but I left too soon and the traffic was moving along just fine."

If the world worked like that, there would be no excuses.

I like to divide excuses into two categories: blunt and subtle. The blunt, "dog ate my homework" excuse sounds something like this: "I’m very sorry I missed our lunch date. My assistant had it marked down for the wrong day on my calendar."

Translation: "You see, it’s not that I forgot the lunch date. It’s not that I don’t regard you as so important that lunch with you is the unchangeable, non-negotiable highlight of my day. It’s just that my assistant is inept. Blame my assistant, not me."

The problem with this type of excuse is that we rarely get away with it - and it’s hardly an effective leadership strategy. After reviewing thousands of 360-degree feedback summaries, I have a feel for what qualities direct reports respect and don’t respect in their leaders. I have never seen feedback that said, "I think you are a great leader because I love the quality of your excuses," or, "I thought you screwed up, but you really changed my mind after you made that excuse."

The more subtle excuses appear when we attribute our failings to some genetic characteristic that’s apparently lodged in our brains. We talk about ourselves as if we have permanent genetic flaws that can never be altered.

You’ve surely heard these excuses. Maybe you’ve even used a few of them: "I’m impatient." "I always put things off until the last minute." "I’ve always had a quick temper."

Habitually, these expositional statements are followed by saying, "I’m sorry, but that’s just the way I am."

It’s amazing how often I hear otherwise brilliant, successful people make willfully self-deprecating comments about themselves. It’s a subtle art because, in effect, they’re stereotyping themselves and using that to excuse otherwise inexcusable behavior.

Our personal stereotyping frequently comes from stories or preconceived notions about ourselves that have been preserved and repeated for years, sometimes going back as far as childhood. These stories may have little or no basis in fact. But they imprint themselves in our minds and establish low expectations that become self-fulfilling prophecies.

The next time you hear yourself saying, "I’m just no good at ...," ask yourself, "Why not?"

This doesn’t just refer to our aptitudes at mathematics or mechanics. It also applies to our behavior. We excuse our tardiness because we’ve been running late all our lives, and our family, friends and colleagues let us get away with it. These aren’t genetic flaws. We weren’t born this way, and we don’t have to be this way.

If we can stop excusing ourselves, we can get better at almost anything we choose.

 
Comments
Comment 1: By Arun on 08th Jul 2008
Hi Ruby,

Its all abt Blaming others, which we usually do,

If we stop then we can have a positive solution for that,

Nice Article, Keep Posting.

Regards
Arun

Comment 2: By Arun on 08th Jul 2008
Hi Ruby,

Its all abt Blaming others, which we usually do,

If we stop then we can have a positive solution for that,

Nice Article, Keep Posting.

Regards
Arun

Comment 3: By Udhayasuriyan Sekar on 06th Jul 2008
Hi Ruby,
There is no second thought to your blog, whatever you have written above is absolutely right, but do you think people will approch sorry as you did. Because, i have tried a lot to make people understand about the returns we will get, if we perfom perfectness in all our deliverables to our customer. But they aren't ready to understand. You know corporate company employees mentality i believe.


Write more how to bring your views to everyone.

Regards,

Shekar.U. (sekaru79@yahoo.com(9916669512.))






















































































Comment 4: By Udhayasuriyan Sekar on 06th Jul 2008
Hi Ruby,
There is no second thought to your blog, whatever you have written above is absolutely right, but do you think people will approch sorry as you did. Because, i have tried a lot to make people understand about the returns we will get, if we perfom perfectness in all our deliverables to our customer. But they aren't ready to understand. You know corporate company employees mentality i believe.

Regards,

Shekar.U. (sekaru79@yahoo.com(9916669512.))





































Write more how to bring your views to everyone.
















































Comment 5: By Atul Joshi on 16th May 2008
If it was a perfect world out there??????????????????????????

Comment 6: By vinay bhave on 16th May 2008
many of such articles are from the frame of "Employees " and "Executives". If u are an entrepreneur ,which u are supposed to be -- then no oppologies/explanations any time, get to work directly. Means this is what I am and if u do not want to work with me , thanks , I have many others to work with...

Comment 7: By Partha Biswal on 16th May 2008
Sounds a little didactic and existential to me. "Don't do this. Don't do that. Live your life this way. " I do not intend to put this across in a bad way. Just that, life is simple. You have a situation where you can't help being late. Apologize.

Randy Pausch, Professor at Carnegie Mellon University and a terminal cancer patient, talk about a good apology in his "Last Lecture". He says there are 3 parts to a good apology.

a) "I am sorry".

b) "It is my fault".

c) "How do I make it right"?

Makes sense, when observation tells us that most people (including me, sometimes) miss out on the third part. The third part shows how sincere you are about your apology.

The video can be downloaded at : http://www.youtube.com/watch?v=ji5_MqicxSo . It's a 76 minute long video but worth every second of it.

P. S. : a) The ideas shared above are Randy's and not mine.

b) I agree when you say people should stop at "I am sorry" if all they are going to do is follow that up with a shift-the-blame line.

c) I am an existentialist myself and shifting blame is called "Bad Faith". Just so you know, I was not being critical in the first couple lines.

Comment 8: By Ratul/Kalyan Chanda on 16th May 2008
Hi! Read one thing about your first few lines in your article, here it goes...."Habituated of making excuses every time you get late an appointment and you hear yourself saying, "I’m sorry I’m late but the traffic was Killing," stop at the word "sorry." Blaming traffic doesn’t excuse the fact that you kept people waiting. You should have started earlier. You certainly won’t have to apologize for: "I’m sorry I’m early, but I left too soon and the traffic was moving along just fine."

If the world worked like that, there would be no excuses."

Now, as you said, "if the world worked like that, there would be no excuses".

Don't you think all the present trend of being excusing/excused for humility/nobleness/praying genuine excuses for complexity in our stressful life scenarios where being "sthitapragya" is something difficult @ times for our being co-operative to each other for clarity will remain same ?!

Since, for example, everyone will start-up early to bypass excuse for late arrival @ office/appointment.So, the same traffic congestions, so with those excuses ! (Sounds Jocular ????!!!)


Comment 9: By NETAI KISORE MUKHOPADHYAY on 16th May 2008
good to preach. difficult but not impossible to practice

Comment 10: By Harish Prabhu on 16th May 2008
I agree with most of the article but I think the question "Why not ?" does not apply to one's lack of aptitude at something such as mathematics or sports (as you seem to be indicating - "This doesn’t just refer to our aptitudes at mathematics or mechanics.").Everyone cannot do everything as well as everyone else. It is important to know what one has aptitude for and what one does not have aptitude for.But there is no "aptitude" for being punctual - anybody can be punctual. Lack of aptitude and bad behaviour are not comparable.

Comment 11: By Devasish Basu on 16th May 2008
The essence of the whole write up was good. But a curt sorry need not work all the time. Imagine a situation where you have kept a visitor waiting. The visitor may tend to lose interest in the business for which he called you upon and grows cold in his behaviour with you. In such a case you need an ice breaker and there is no better way of getting to it than by building upon your sorry. You will certainly accept that the excuses that will be fed will be among the common ones and so for most of the occassions the visitor too will be fimiliar with those problems. So even though he may not be interested in your excuses yet when you get something in the discussion that can melt the mental boundaries that have been constructed in the waiting, you can actually turn the business deal in your favour. Try it out.

Comment 12: By Arnav Purang on 16th May 2008
It's a very nice article excusing yourselves for the job being assigned is a indeed a very bad practice, and must not be entertained.
One must try to seek perfection. In that process if it becomes late for him/her to complete the job then the current progress must be reported to the job assigner irrespective of the consequences you may be undergoing.
To become self efficient one must quit lying and excusing.

Comment 13: By Ashwini Ahuja on 16th May 2008
Good Article, indeed, Ruby

Comment 14: By Arun Chitlangia on 15th May 2008
Useful article.

Comment 15: By Kishore Bhikha on 15th May 2008
Hi Ruby
This will surely help individuals who get into the habit of using/abusing the word "sorry" .In extreme cases beyond one`s controll that word is acceptable and will have a lot of respect.
Regards:Kishore Bhikha

Comment 16: By Ni Putu Sri Artati on 15th May 2008
Hi,

very nice blog :)
it's inspiride me, thank you.

-Putu-

Comment 17: By Devendra Mishra on 15th May 2008
Hiiii Ruby

Nice Write Up and very much useful to those who want change.



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