Habituated of making excuses
every time you get late an appointment and you hear yourself saying,
"I’m sorry I’m late but the traffic was Killing," stop at the word
"sorry." Blaming traffic doesn’t excuse the fact that you kept
people waiting. You should have started earlier. You certainly won’t
have to apologize for: "I’m sorry I’m early, but I left too soon
and the traffic was moving along just fine."
If the world
worked like that, there would be no excuses.
I like to divide
excuses into two categories: blunt and subtle. The blunt, "dog ate my
homework" excuse sounds something like this: "I’m very sorry I
missed our lunch date. My assistant had it marked down for the wrong
day on my calendar."
Translation: "You see, it’s not that I
forgot the lunch date. It’s not that I don’t regard you as so
important that lunch with you is the unchangeable, non-negotiable
highlight of my day. It’s just that my assistant is inept. Blame my
assistant, not me."
The problem with this type of excuse is
that we rarely get away with it - and it’s hardly an effective
leadership strategy. After reviewing thousands of 360-degree feedback
summaries, I have a feel for what qualities direct reports respect and
don’t respect in their leaders. I have never seen feedback that
said, "I think you are a great leader because I love the quality of
your excuses," or, "I thought you screwed up, but you really changed
my mind after you made that excuse."
The more subtle excuses
appear when we attribute our failings to some genetic characteristic
that’s apparently lodged in our brains. We talk about ourselves as
if we have permanent genetic flaws that can never be
altered.
You’ve surely heard these excuses. Maybe you’ve
even used a few of them: "I’m impatient." "I always put things off
until the last minute." "I’ve always had a quick
temper."
Habitually, these expositional statements are followed
by saying, "I’m sorry, but that’s just the way I
am."
It’s amazing how often I hear otherwise brilliant,
successful people make willfully self-deprecating comments about
themselves. It’s a subtle art because, in effect, they’re
stereotyping themselves and using that to excuse otherwise inexcusable
behavior.
Our personal stereotyping frequently comes from
stories or preconceived notions about ourselves that have been
preserved and repeated for years, sometimes going back as far as
childhood. These stories may have little or no basis in fact. But they
imprint themselves in our minds and establish low expectations that
become self-fulfilling prophecies.
The next time you hear
yourself saying, "I’m just no good at ...," ask yourself, "Why
not?"
This doesn’t just refer to our aptitudes at mathematics
or mechanics. It also applies to our behavior. We excuse our tardiness
because we’ve been running late all our lives, and our family,
friends and colleagues let us get away with it. These aren’t genetic
flaws. We weren’t born this way, and we don’t have to be this
way.
If we can stop excusing ourselves, we can get better at
almost anything we choose.