Dabbawallahs 'deliver' success mantra to India Inc
It is not only former Railway Minister Lalu Prasad Yadav who caught the
attention of Harvard Management School for turning around Indian Railways. Now
'Dabbawallahs', known for their food-supply network across Mumbai, are being
asked to impart lessons on management
and business skills to the corporate world.
One such presentation by Dabbawallahs on time management, customer
satisfaction, loyalty, error-free methods and other skills was given to top
industry professionals .Nutan Mumbai Tiffin Box Supplier's Is the actual
name.The method we adopt is simple and easy.
customer satisfaction matters a lot and we are here to deliver services
to them.
The Dabbawallahs deliver tiffins at their destinations travelling by trains,
bicycles or carts and do not seek help of modern gadgets in their business.
Recession has affected all businessmen but the dabbawalahs were not hit. The
slowdown has discouraged people to eat in hotels and most prefer to have home
food.
They have latest technology which give appraisals to our employees and several
other benefits to them, yet we have several issues within our organisation. But
Dabbawalahs work in a simple manner with no such benefits and yet they give the
best performance as workers.
The century-old supply chain of Dabbawalas is operated by 5,000 semi-illiterate
men and women who pick and deliver 2,00,000 tiffin boxes to office goers per
day.The average turnover of the Dabbawala Industry is to tune of Rs 40 crore
per annum.
"The recognition that we received from Prince Charles have made us very
much famous worldwide. We are happy to receive such appreciation from all of
them. It feels good that people are recognising our efforts and hard work.
Professionals from various companies including ICICI Bank, IDBI Capital Market
Services, Forbes & Co Paramount Health Services Ltd; Dynamic Logistics,
Chowgule Ports & Infrastructure, Blue Dart Express and Fortress Financial
Services participated in the presentation.
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