It is not only former Railway Minister Lalu Prasad Yadav who caught the attention of Harvard Management School for turning around Indian Railways. Now 'Dabbawallahs', known for their food-supply network across Mumbai, are being asked to impart lessons on management and business skills to the corporate world.

One such presentation by Dabbawallahs on time management, customer satisfaction, loyalty, error-free methods and other skills was given to top industry professionals .Nutan Mumbai Tiffin Box Supplier's Is the actual name.The method we adopt is simple and easy. customer satisfaction matters a lot and we are here to deliver services to them.

The Dabbawallahs deliver tiffins at their destinations travelling by trains, bicycles or carts and do not seek help of modern gadgets in their business. Recession has affected all businessmen but the dabbawalahs were not hit. The slowdown has discouraged people to eat in hotels and most prefer to have home food.

They have latest technology which give appraisals to our employees and several other benefits to them, yet we have several issues within our organisation. But Dabbawalahs work in a simple manner with no such benefits and yet they give the best performance as workers.

The century-old supply chain of Dabbawalas is operated by 5,000 semi-illiterate men and women who pick and deliver 2,00,000 tiffin boxes to office goers per day.The average turnover of the Dabbawala Industry is to tune of Rs 40 crore per annum.

"The recognition that we received from Prince Charles have made us very much famous worldwide. We are happy to receive such appreciation from all of them. It feels good that people are recognising our efforts and hard work.

Professionals from various companies including ICICI Bank, IDBI Capital Market Services, Forbes & Co Paramount Health Services Ltd; Dynamic Logistics, Chowgule Ports & Infrastructure, Blue Dart Express and Fortress Financial Services participated in the presentation.