I have just felt that twice in last three years with two different companies, and also seen the horrible result, which I took as a learning lesson from process & I would like to share the flavour with you all. In the recent recession many companies have reduced the head count in the name of cost cutting. But is that really a solution? I doubt! I strongly feel we are still not able to pin point the leakage.

If I take both the cases (I have been with) as "case study", I found one thing common…is "communication gap" between "business manager" & "project manager", and as a result repeated unplanned work cost huge time. I am not getting into who was right and who was wrong. What I feel is missing is a well defined process.

I also have experienced that in the name of doing something quicker (most of the time that happen because of unorganised pressure from management), we do same job again and again, and most of our allotted time get consumed, as a result things gets delayed.

Many small and middle size (including CMM level 3/4) companies lose huge amount of man days (finally money) in this way. Where I feel we / they are not able to use the techniques (technology), they are being used by process. Or I would say this side is often overlooked.

Now let me tell you that I was very lucky to be a part of a "well defined process" three and half years ago, which now gives me a clear idea about how a simple thing can make a huge difference. All small and middle size companies can save good amount of time by paying attention to that "simple" things.

Arindam Chakraborty
http://etgconsultancy.com/