HCL Case into HBS
| EMPLOYEE FIRST HCL realized that the key to customer satisfaction was with the employee. Today, in an industry like software, which is knowledge intensive and relies heavily on manpower, this has become a powerful strategy.'Employee First' - a pioneering strategy envisaged by HCL places the needs of employees before the needs of customers and has provoked a sea-change at the company level, and, in turn, greater customer loyalty, better engagements and higher revenues. 'Employee First' is an employee focused program that gives people whatever they need to succeed - be it space to grow, time to think or tools to use. Its about maximizing personal potential rather than monitoring professional performance. HCL's enlightened approach to employee development also focuses on giving people whatever they need to succeed: be it a virtual assistant or talent transformation sabbaticals; expert guidance or fast track growth; inner peace or democratic empowerment. 'Employee First' is a five fold path to individual enlightenment. This ensures that people are given Support, Knowledge, Recognition, Empowerment, and Transformation. 'Employee First' is gaining world wide recognition - It is now a case study at the Harvard Business School. Forbes has referred to HCL as the "World's most modern business" on Employee first andBusiness Week has this to say about the program: 'Employee first is a new and radical management philosophy, the world will catch on with sooner or later…' |
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