Frankly speaking, when you are dealing in service industry, you ought to provide the best services, considering the quality, so, every one gives best pre sales services, but are they kind enough to provide the best quality too?

Take an example of a CPA in US. He is looking for outsourcing service providers in India. ABC Pvt Ltd comp contacted this CPA and offered 50% discount. The work commenced on 1st Sept and the CPA asked for the  turnaround of 15 days(as the client of CPA wants this work to be done by 16th sep). ABC completed work on 20th, which means they messed up things between that CPA and his client(from where the work was origanaly originated).

In above case, the ABC company should have provided promised turnaround to his CPA client, so as to retain him. Additionally, this company should have some protocols to work on. Security, Best turnaround, Least communication gap is what would had added to the advantage of this company.

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