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Incident Management- An Intelligent Infrastructure Solution to IT
Your company can spend anything from £20,000 to £100 million building a data centre, IT Infrastructures, or implement an ERP System - but without proper incident management it will rapidly fill up and become inefficient. Your new data centre may even become a liability as opposed to the asset it should be.
A properly managed data centre & incident Management system will be efficient, cost effective and secure. Resilience is improved and technical staff can focus on technical issues without having to perform repetitive tasks.
Define Work Types, SLA’s, Escalation Matrix
Define and implementation of management processes
Define User Levels, Support Team Levels etc.
This will ensure your ERP investment stays efficient and cost effective, maximizing its return on investment. This will also ensure
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To restore normal service as quickly as possible.
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To minimize the impact of incidents on the business.
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To ensure that incidents and service requests are processed consistently and that none are lost
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To direct support resources where most required.
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To provide information that allows support processes to be optimized, the number of incidents to be reduced, and management planning to be carried out.
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