Why this printing device is so complex? How will I take the printouts of my important assignments?

These were some of the questions, which were really disturbing me last night, as I was unable to take printouts of my college’s assignments.  To be honest, I am not that studious, but believe in preparing for my college’s projects, within last days of the examination. I know it sounds strange, but this is the way I study since the beginning of my career, even then I am scoring pretty good grades in my exams! My approach of studying is similar to a one day cricket match, where players hit the ball really hard in the slog overs.

My printer was displaying an error message related to printing, which was really pissing me off that day. Despite of banging my head with many printer troubleshooting steps, nothing came out. But, I was a little fortunate, as one of my cousins gave me a contact number of a well-known printer support service provider. 

As far as my personal experience is concerned, it seemed that I had talked to one of the best printer help technician that day. He heard the issue very carefully and expressed his sympathy as well as empathy for the technical difficulty. Within no time, he came to the conclusion of re-installing latest drivers for my printer. Finally I was able to prepare for my project. That was a great experience! After the issue resolution, the tech support organization sent an e-survey form on my personal e-mail id, which contained some questions related to the technician’s performance. I was so impressed by the printer help technician, so gave him full marks in respect to issue resolution and soft skills.

Trust me folks, he was just like a doctor, who asked me a couple of probing questions for sensing the issue and resolved it within minutes.