The Information Technology (IT) industry has played a key role in putting India on the global map. Over the past decade, the Indian IT-BPO sector has become the country's premier growth engine, crossing significant milestones in terms of revenue growth, employment generation and value creation, in addition to becoming the global brand ambassador for India.

According to National Association of Software and Service Companies (NASSCOM) forecasts, the ITBPO industry is estimated to aggregate revenues of ~US $ 890-980 billion by 2020. Nearly 80 per cent of incremental growth is predicted to be driven by opportunities outside the current core markets, verticals and customer segments. The exports revenues is expected to expand more than four-fold and reach US $ 50 billion by 2020, while the growth in domestic revenues is expected to expand seven fold to reach US$ 15-17 billion by 2020.                              

The domestic Indian BPO industry is witnessing a balanced regional growth with 16% of BPO revenues coming from tier 2 and tier 3 cities in FY10, and over 5000 people employed in rural BPOs. The BPO industry has contributed to the creation of 4.5 million jobs.