Problem Solving Technique
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Problem Solving Technique
Problem solving is
something that most of us tend to do on our own. We all have this perception
that my problems are mine and the other people’s are theirs. In the process, we
don’t really bother to ask other people for help or for any insights. We keep
on working in our little silos.
This goes double for leaders, who very seldom ask their employees to help them
with their challenges.
Yes, I know, we have to deal with our own problems, but some input from others
can do wonders. Somebody once said, “I have to do it myself, AND, I can’t do it
alone.”
This activity will help you to solve each others problems.
Benefits of the Technique:-
•Participants (usually always) walk away with lots of good suggestions and
ideas about how to solve their problem(s).
•They learn that many good ideas, as well as support, can come from their
colleagues in a very short space of time.
•Participants understand other people’s problems, which add to group thinking.
•The process can be used in a variety of different circumstances
The Process:-
1.Divide the group into smaller groups of 4 to 5. Let them sit in a circle
(with no tables...just chairs)
2.Each group picks one person with whom they will do the problem solving first.
3.The chosen individual then shares her (I will use the female person for
simplicity) problem with the rest of the team. She should tell the rest of the
group what the issues are, how she feels about them and what she have tried to
do about it in the past
a.The rest of the group can ask questions to clarify, but they shouldn’t start
to do problem solving yet. It is important that they understand the problem
first.
b.This should take about 3 to 4 minutes.
4.When the rest of the group feel they all understand the problem, the chosen
person turn her chair around, so she sits with her back to the group. She
should make sure that she could still hear what the rest of the group is
saying.
a.This is important, because it is found that if they don’t turn around, they
tend to take the conversation over.
5.Once the chosen person has turned around, the rest of the group starts to do
some brainstorming around her problem “behind her back” as if she isn’t there.
Make sure that they talk loud enough that she can hear them.
a.The rest start to talk about things like their reactions to what has been
said. They might share experiences they have had that are similar. If they have
any suggestion and ideas to help with the person’s problem, they should mention
it.
b.The chosen person doesn’t say a word during this stage. She just listens and
take notes.
6.After about 5 to 7 minutes, ask the chosen individual to turn around. She can
now join the discussion again. She can share what she has learned during the
exercise.
7.Give the chosen person about 3 minutes to talk after she has turned around.
8.Repeat the exercise with the rest of the group.
And that’s it. Remember
problem solving is a habit. We all have our default ways of dealing with
challenges.
Sharing your problems with other people need to happen constantly to make it a
habit.
Use this exercise whenever you or one of your employees is struggling with a
particular issue. Get a couple of employees together, share your problem, turn
around and let them do some problem solving for you.
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