Smile though your heart is aching

Smile even though it's breaking

When there are clouds in the sky, you'll get by

If you smile through your fear and sorrows

Smile and maybe tomorrow

You'll see the sun come shining through for you

Light up your face with gladness

Hide every trace of sadness

Although a tear may be ever so near

That's the time you must keep on trying

Smile, what's the use of crying?

You'll find that life is still worthwhile

If you just smile…..

How rightly said in the lines above the magnitude and immensity of a SMILE, from my know-how in sales and marketing I would say that one of the utmost communication skills is that you always start and open your statement with a smile. I would also say that for me smile is Sell More Incur Less Expense. Also in my profession it’s wisely said that this gentle curve line set a lot of things straight. : )

One of my strength I am disclosing is a smile. You know I practice this as a part of my personality. Smiling faces is not only a part of my behavior it’s something I keep always with me as an asset.

The phrase, "the customer is always right," is an age old adage. When you work with others all day that concept can be a bit frustrating. Customers come with a host of concerns, questions, and expectations. They often also come with bad attitudes, frustrations and complaints, which the customer service representative gets to work out. Because people call when they need something or do not like something rather than when they want to compliment and praise, the process of helping them can be difficult. Feelings of frustration after a string of difficult people are common and understandable. On the other hand it is the customer service representative who is responsible for diffusing problems and answering questions with a smile (yes you can smile on the phone and it will make a difference). Because the customer service representative is the only, or one of the few contacts that an individual may have with a company, it is important that that person has a positive experience. A positive experience will keep them happy and coming back. By identifying challenges for the customer service representative, solutions are given to help them increase skills in helping others, which will increase customer satisfaction.

Smile on face is the motto of the customer service and a customer in your perspective can be anyone your boss, your colleague your friends, some you interact on a road and don’t even know his name…all … by all l mean all those who have a take away from you .. It can be first impression on the other, or someone who is a potential prospect for you in business. You not only make people happy by good customer service but also earn a good sum of money.

Smile also increases your face value and act as a social asset for you. I believe that an attractive smile always appeal others and especially opposite sex. So tension nahin lene ka .. just remember that smile is a inexpensive way to improve your looks and try not to calculate that its been how long you have not smiled… smile in heart … smile is eyes… smile in thoughts … smile in remembrance….. smile in pain…. ( it’s tough..still try) … and smile for some one … smile for yourself…. What a wonderful person am I ….Praise yourself and keep the good work going …… Always remember that in this world not all get back to you as you did… for your good at times you would have received bad … but a SMILE always bring one in return.. So give a sweet one…. Start from today …… from now …. : ) … I can see how beautiful it looks when you smile… so keep smiling ….

Cheers n Smile

Ashish