Increase Partner Loyalty and Revenue

With Oracle Partner Relationship Management On Demand, an optional module for Oracle CRM On Demand, organizations can share and extend the benefits of Oracle’s SaaS CRM solution to its network of partners. Oracle Partner Relationship Management On Demand features support for:

• Partner program management
• Partner content management
• Lead and opportunity management
• Deal registration
• Marketing development funds

As a result, organizations can more easily collaborate with partners and prioritize initiatives with the highest performing partners for increased efficiency, effectiveness and revenues.

Reduce Cost Per Call and Increase Customer Loyalty

Oracle builds on the capabilities of the industry’s most advanced on demand contact center solution with enhanced integration between Oracle Call Center On Demand and Oracle CRM On Demand. Oracle Call Center On Demand already delivers a wide range of hosted call center features. Now, organizations can benefit from ‘screen pops’ on caller-entered digits, customizable wrap-up windows, and email usability and browser support enhancements. As a result, call times are reduced, call center agent efficiency is increased, and customers experience a higher quality engagement with your organization.

Increase Actionable Insight

Oracle CRM On Demand delivers the industry’s most comprehensive analytical capabilities with real-time and historic reporting features embedded throughout the application. With new support for partner, competitor and ‘related account’ subject areas, organizations can use Oracle CRM On Demand to optimize channel insight as well as gain improved competitive intelligence.

Improve User Adoption and Productivity

Release 16 builds on the widely acclaimed usability and Web 2.0 features of Oracle CRM On Demand to provide a new record preview feature, enhanced search configuration capabilities, and new inline editing on related lists. As a result, users are able to rapidly access and edit critical information with fewer clicks.

Increase Business Productivity and ROI

Oracle CRM On Demand now includes more pre-built custom objects as well as unlimited custom objects. As a result, organizations can more easily and rapidly configure, customize, and extend their CRM application to meet specific business requirements. Whether achieved through implementing custom business processes or integrating with other business applications, Oracle CRM On Demand operates as a core platform for sales, marketing and service success.

For More Information, You can also log on to:

www.creativeprobers.com