Bharath Krishnaswamy's Story
The Journey So Far:
After my MBA in 1992 , I joined American Express in India as part of the Travel sales and marketing team. Great brand and exposure. . I joined Mahindra Satyam in the US in 2001 managing Retail and MSFT.After 4 gud years, I headed back to India to join UST managing the India biz.I then moved to US
Job Profile:
I head up a large Business Unit in my organization focused on Global customers.iam Responsible for PL management, Customer satisfaction, Increased Mindshare and expansion.I have a robust sales and relationship team as well and a dotted line opeartions and delivery team in my organization.
The Decisions That Matter
I jumped into the IT Industry from an unrelated area, I was with American Express in the sales and marketing team. This was a bold and bizarre decison at that time as i had no prior experience of the Industry , Working in the US or even an understanding of the dynamics. Seem to have paid off now
Working Life Management:
Very diffcult to achieve easily. Its important to strike the right communication with your spouse and involve her/him on what you are doing. Get creative it terms of short vacations and family breaks.Spend mandatory time with children and parents. Socializing/hobbies are very important to destress
Done Differently:
Maybe spent more time cross training and understanding different aspects of the business. When you are young you have tendency to operate in a SILO fashion. Defnitely taken on more challenges and risks.
Plans For The Future:
More challenging responsibilities and growth. I would like to continue to make increased positive impacts to the organization. Spend more time with employees and team building. Charter new growth areas.
Prized Accomplishment(s):
My current assignment of building a significantly large business unit from scratch gave me a lot of satisfaction. Particularly when our organizations brand and footprint was very small. Creating the right strategies and SWOT plans for growth was a interetsting and fulfilling excersize. also team dev
Changes In The Professional Environment:
In the IT consulting services space, there has been a seisemic shift in the business environment. Both from the customers buying beaviour and from a service providers stand point.IT service providers are far more business savvy, integrated with the clients environment and socially more effective
Required Reading:
I think just being curious about business models and market dynamics is a good start. I would recommend investing in a Kindle or Nook as its so convenient downloading what you feel like reading. HBR,CNN Money, Bloomber, Fortune and Silicon India are some good sites to peridically visit
Advice For New Professionals:
In the old days you core technical or domain skills were key. Its now all about the right attitude and aptitude. One has to learn to collaborate well, Be a team player, create solutions ideas and most importantly have the skill to network , build relationhips and see the big picture.
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