An Apple iPod operating system controls the working of iPod. Apple releases periodic updates for this OS and you are prompted to upgrade your iPod through iTunes.

Also, an iPod user might at times need to restore the device, which may cause the stored data to get deleted. To ensure these processes work properly, you need to make sure a healthy structure of iPod, proper connection to the computer, and need to follow certain similar requirements. Apart from this, an iPod user is strongly advised to backup all the data (if possible) before restoring the iPod, otherwise it can cause inescapable need of using an iPod Data Recovery tool.

An iPod may fail to update or restore due to different reasons. In such situations, the associated error can help you identify the underlying issue and take corrective actions. One such error is:

“An unknown error has occurred.”

This error is typically encountered when you try to restore or update the iPod in iTunes and is followed by varying error numbers. The solutions described herein, are specifically related to the condition when you notice error 1428 in iPod Shuffle or iPod Classic.

To troubleshoot unknown error 1428 in iPod Shuffle and iPod Classic, you should try solutions like:

• Check for proper connection of the iPod. For this, disconnect your iPod and connect it again

• Try to duplicate the behavior after restarting the computer

• Disable the iPod and enable it again

• The USB port can be problematic. Try to use a different USB port

• In case of Windows, the USB drivers might be outdated. Update or reinstall them

• Check, that no other USB device (apart from keyboard and mouse) is connected to the computer. If so, remove it.

• In case of iPod Shuffle, try to restore the iPod using iPod Reset utility

After applying one of the above solutions, you should be able to restore your iPod. You need to restore the deleted data, after restoring the iPod to default factory settings. But if you fail to do so, you require a Recover iPod tool to recover it. The iPod Data Recovery utility can scan and rescue all types of files from iPod media.

Stellar Phoenix iPod Recovery is a reliable utility that recovers lost iPod data like music files, pod casts, documents, graphic files, audio books etc. from iPod Shuffle and iPod Classic. The iPod Recovery software is available for both Windows (Windows 7, Vista, XP, 2003, and 2000) and Mac OS X (Mac OS X 10.4 and later).