Case study: Mobile solution for field data entry and receipt generation
Case study: Mobile solution for field data entry and receipt generation
The Problem
One of our customer is involved in providing “IT Enabled Services” (ITES) to Telecom and Banking sector. Their primary activity is to collect Bill Payments (Cash, Cheque) directly from customer’s location. To perform this activity, Executives go into the field, visit customer, collect payment / feedback for nonpayment and finally at the end of the day enter the feedback, receipt info etc. using the desktop application.
This pattern of work, causes many problems like –
* Lack of real time information
* Lack of accuracy
* No tracking of field persons and their activities
* Insecure (problematic in case of receipt book lost)
* Delay in reporting to clients
The Solution
Orbis will implement a mobile based solution to automate the entire process. The solution consists of a mobile application that will be used by the field Executives and server side application. Using the mobile application, Executives can enter the collection details and feedback directly to the server as and when they visit the customers. Orbis Mobile application () is beneficial for the company and users also.
Following are the features of the solution:
* The customer information will be available in the mobile application
* Submit the data to the server using GPRS connection
* Print receipts using the light weight printer connected to mobile using Bluetooth
* Executives can see the pending visits
* Administrators/Leads can see the activity of field Executives live
Benefits to the Customer
* Availability of real time information
* More accuracy, as end of the day data entry work is avoided with mobile entry
* More secure
* Most importantly, tracking of field users and their activities (Executives cannot make false entries)
* Easy to handle large number of field users to expedite the process
If you are looking to implement mobile solutions please contact us at sales@orbismedia.in
The Problem
One of our customer is involved in providing “IT Enabled Services” (ITES) to Telecom and Banking sector. Their primary activity is to collect Bill Payments (Cash, Cheque) directly from customer’s location. To perform this activity, Executives go into the field, visit customer, collect payment / feedback for nonpayment and finally at the end of the day enter the feedback, receipt info etc. using the desktop application.
This pattern of work, causes many problems like –
* Lack of real time information
* Lack of accuracy
* No tracking of field persons and their activities
* Insecure (problematic in case of receipt book lost)
* Delay in reporting to clients
The Solution
Orbis will implement a mobile based solution to automate the entire process. The solution consists of a mobile application that will be used by the field Executives and server side application. Using the mobile application, Executives can enter the collection details and feedback directly to the server as and when they visit the customers. Orbis Mobile application () is beneficial for the company and users also.
Following are the features of the solution:
* The customer information will be available in the mobile application
* Submit the data to the server using GPRS connection
* Print receipts using the light weight printer connected to mobile using Bluetooth
* Executives can see the pending visits
* Administrators/Leads can see the activity of field Executives live
Benefits to the Customer
* Availability of real time information
* More accuracy, as end of the day data entry work is avoided with mobile entry
* More secure
* Most importantly, tracking of field users and their activities (Executives cannot make false entries)
* Easy to handle large number of field users to expedite the process
If you are looking to implement mobile solutions please contact us at sales@orbismedia.in
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