A person's soft skill EQ is an important part of individual contribution to the success of an organisation. Organizations, particularly those dealing with customers face-to-face, are generally more successful if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.

It has been suggested that in a number of professions soft skills are more important over the long term than technical skills. The legal profession is one example where the ability to deal with people effectively and politely can determine the professional success of a lawyer more than his or her mere technical skills.

The most important soft skills that are required to any professional in these circumstances are: -

• Interpersonal Skills
• Team Spirit
• Communication Skills
• Business Etiquette
• Negotiation Skills
• Influencing Skills
• Delegating
• Appraising
• Time Management
• Presenting Skills