All kinds of business needs a Quality Management System
Do you
know which the best Quality Management System is?
The answer is none other than the Constitution of India!
Do you know the best Standard Operating Procedures ( SOP)?
The answer is Central and State Service rules!!
How can it become the best?
It enables a 10th standard passed to manage a process of a department with out mistakes.
People can be replaced easily.
The management System hierarchy is clearly defined such that none of the document is released with out the
review of everyone in the hierarchy to the top for the final signature. All
reviews are based on documented rules and regulation.
Every micro process is clearly defined such that decisions can be taken at
levels based on the seriousness of the subject.
Here is a medical theory when interpreted establish the need for a Quality
management System.
Replace the critical medical words with words used in
business.
QMS - Quality Management system
HQM- Highly qualified Managers
HOD- Head of the Department
Now read
"QMS
work completely differently in your organization than HQM. Each HQM has a
narrow range of function in the Organization. HQM can nourish organizational
system components, act as a catalyst, and turn on certain receptors in specific
organizational processes. QMS regulate all of these Organizational activities.
The influence of QMS on a particular business system activity is many times
greater than any HQM. QMS, as SMART work, have feedback functions that HQM do
not have. QMS actually enhance the efficiency of HQM and the organizational
performance."
This is common sense.
During my consultancy the toughest to job is to get the participation of the
Top Management. But the false ego of the qualified managers refuses to accept.
They don't accept their limitations.
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