WHY WE FAIL
In my
earlier blog I had mentioned about SELF CONFIDENCE as “Your ability to hold
your breadth at any eventualities; either way- be it a moment of excitement or accident
or a crisis”- The words of Sri. Sri. Ravisanker reverberate in my ears from the
day I listened to his speech.
“With out
any expectation of the ‘fruits’ of action act and your achievement shall be
supreme”, is the injunction from Gita.
Readers
superficially glancing at these ideas might wonder how this can be practicable.
As salesman,
I could easily understand the significance of above referred theories, when I
read Chinmayananda’s discourse; because I have my own personal experience of
failure.
Hardly,
there is any one in this world who would not have undergone my experience of
failure!
In Quality
Management, it emphasis on the fact that, any process initiated that does not
add value is a WASTE. The entire concept of PLAN-DO-CHECK-ACT revolves around
the principle of enhancing the company’s ability to improve VALUE ADDITION &
continual improvement. Quality policy and quality objectives are being set on
account of the significance of these two. Goodwill and surplus are two
significant outcome of these processes
that would assure business continuity for a long run.
PROFIT is
an obsolete word used for external accounting data useful only for tax
calculation. In reality, the strength of a company depends on its VALUE
ADDITION process.
Let us
examine the above said theories in application and see if it cannot be
practical.
Suppose we
have a Sales agent who has an appointment with an industrial magnate to strike
a business deal worth millions and where he has commission to gain. If the day
before the appointment, poor agent allows himself dreams about of the amounts
he would be getting, the ways in which he would spend the income in purchasing
a house, marrying the lady of his choice, in living happily…etc, etc., he would
be indeed a great loser. For, on the appointed day , at the appointed hour,
when the agent enters the office of the business magnet, his mental faculties-
alertness, cheerfulness, clarity and poise-which are so essential in the
make-up of a successful agents would all be totally dried up in him. He has by
then imagined himself already living in new house with his newly married wife,
etc., acquired by the income of his transaction. The responsibility of maintaining and protecting this hope for
‘fruit’ shackles him in strong bondage of ‘fears’ that he trembles at the
thought of not realizing them through a possible fall out with the capitalist.
Nerve shattered, pale and trembling he enters the room, carrying a storm with
in him, and in his anxiety he forgets half the points he had to emphasize,
fails to canvass convincingly, with the result the business is lost.
“THERE ARE
MANY A SLIP BETWEEN THE CUP AND THE LIP”
“DON’T
COUNT THE CHICKEN BEFORE ITS HATCH”. Such quotes are very popular with out any
action from one’s end to understand and re-organize their mind.
Has the
Management texts or science or religious philosophies teach you to dream or
waste our potentialities in worrying over the un born future?
Clause
number0.2 of ISO9001:2008
When you
are doing a business, quality management emphasizes the importance of
Understanding
and meeting requirements
The need to
consider processes in terms of added value
Obtaining
results of process performance and effectiveness
Continual
improvement of process based on objective measurement.
No where, ‘profit’
finds a place whilst managing an organisation.
Let’s see
the other side of the coin.
On the
other hand, another agent under the same circumstances proves successful for,
he is intelligent enough to reject the anxieties for the ‘fruit’ and not to
indulge in futile dreams over them, and acts with ease and poise; He is jovial and almost cheeky with
business magnate who is attracted and charmed by the young man’s dash and smartness. The
bargain is struck and hearty hand-shakes and pleasant smiles.
The value
addition here is not the quality of the product but the individual’s attitude
that made the business possible.
If
renunciation of attachment to ‘fruit’ is a guarantee for sure success in the
market place bargaining, how much more so it must be in all the nobler and
greater fields of man’s organizational, social and national activities.
This is
what quality management system is all about.
Similarly
Value addition is practicable in each micro processes under ISO clause given
under.
4th
clause in ISO9001:2008 talks about planning and monitoring of an organizational
structure
5th
clause refers to management responsibility
6th
clause refers to Resources which include infrastructure, information, human resource
& work environment
7th
clause gives step by step product/service realization from raw materials to
finished goods and delivery there after and product validation.
8th
clause is all about measurements for continual improvement.
Fruit of these efforts is goodwill, surplus,
and customer loyalty, the essential components for business continuity.
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