In my earlier blog I had mentioned about SELF CONFIDENCE as “Your ability to hold your breadth at any eventualities; either way- be it a moment of excitement or accident or a crisis”- The words of Sri. Sri. Ravisanker reverberate in my ears from the day I listened to his speech.

“With out any expectation of the ‘fruits’ of action act and your achievement shall be supreme”, is the injunction from Gita.

Readers superficially glancing at these ideas might wonder how this can be practicable.

As salesman, I could easily understand the significance of above referred theories, when I read Chinmayananda’s discourse; because I have my own personal experience of failure.

Hardly, there is any one in this world who would not have undergone my experience of failure!

In Quality Management, it emphasis on the fact that, any process initiated that does not add value is a WASTE. The entire concept of PLAN-DO-CHECK-ACT revolves around the principle of enhancing the company’s ability to improve VALUE ADDITION & continual improvement. Quality policy and quality objectives are being set on account of the significance of these two. Goodwill and surplus are two significant outcome of these processes that would assure business continuity for a long run.

PROFIT is an obsolete word used for external accounting data useful only for tax calculation. In reality, the strength of a company depends on its VALUE ADDITION process.

Let us examine the above said theories in application and see if it cannot be practical.

Suppose we have a Sales agent who has an appointment with an industrial magnate to strike a business deal worth millions and where he has commission to gain. If the day before the appointment, poor agent allows himself dreams about of the amounts he would be getting, the ways in which he would spend the income in purchasing a house, marrying the lady of his choice, in living happily…etc, etc., he would be indeed a great loser. For, on the appointed day , at the appointed hour, when the agent enters the office of the business magnet, his mental faculties- alertness, cheerfulness, clarity and poise-which are so essential in the make-up of a successful agents would all be totally dried up in him. He has by then imagined himself already living in new house with his newly married wife, etc., acquired by the income of his transaction. The responsibility of maintaining and protecting this hope for ‘fruit’ shackles him in strong bondage of ‘fears’ that he trembles at the thought of not realizing them through a possible fall out with the capitalist. Nerve shattered, pale and trembling he enters the room, carrying a storm with in him, and in his anxiety he forgets half the points he had to emphasize, fails to canvass convincingly, with the result the business is lost.

“THERE ARE MANY A SLIP BETWEEN THE CUP AND THE LIP”

“DON’T COUNT THE CHICKEN BEFORE ITS HATCH”. Such quotes are very popular with out any action from one’s end to understand and re-organize their mind.

Has the Management texts or science or religious philosophies teach you to dream or waste our potentialities in worrying over the un born future?

Clause number0.2 of ISO9001:2008

When you are doing a business, quality management emphasizes the importance of

Understanding and meeting requirements

The need to consider processes in terms of added value

Obtaining results of process performance and effectiveness

Continual improvement of process based on objective measurement.

No where, ‘profit’ finds a place whilst managing an organisation.

Let’s see the other side of the coin.

On the other hand, another agent under the same circumstances proves successful for, he is intelligent enough to reject the anxieties for the ‘fruit’ and not to indulge in futile dreams over them, and acts with ease and poise; He is jovial and almost cheeky with business magnate who is attracted and charmed by the young man’s dash and smartness. The bargain is struck and hearty hand-shakes and pleasant smiles.

The value addition here is not the quality of the product but the individual’s attitude that made the business possible.

If renunciation of attachment to ‘fruit’ is a guarantee for sure success in the market place bargaining, how much more so it must be in all the nobler and greater fields of man’s organizational, social and national activities.

This is what quality management system is all about.

Similarly Value addition is practicable in each micro processes under ISO clause given under.

4^th clause in ISO9001:2008 talks about planning and monitoring of an organizational structure

5^th clause refers to management responsibility

6^th clause refers to Resources which include infrastructure, information, human resource & work environment

7^th clause gives step by step product/service realization from raw materials to finished goods and delivery there after and product validation.

8^th clause is all about measurements for continual improvement.

Fruit of these efforts is goodwill, surplus, and customer loyalty, the essential components for business continuity.