Benefits to the IT Organization

• Common Language and reference model forcommunication

• Standardized, globally accepted processes

• Reduced Overall IT costs

• Increased IT resource utilization

• IT aligned with business requirements• Proven, ready-to-use IT management tools

• Cultural shift towards service management

• Increased customer satisfaction

• Systematic, efficient IT operations

• Elimination of redundant processes

• “Jump start” for ISO900 certification and CMMIadvancement

  • A solution to the whole organization independentof infrastructure architecture, business core competencyor organizational structure.

Benefits to Customers and Users

• Documented, detailed IT services with guaranteed quality of service

• Stable IT environment

• Clear Communication channels

• Shorter Time-to-Market for new services• Increased customer/user satisfaction and productivity