The 5 Biggest Mistakes of Web Design
Your business needs a
website. Here's a quick primer on how not to screw it up.
Anyone who faces the
challenge of having a website built faces a very daunting task, indeed. You
know your business needs a web site, or perhaps you need to rebuild what you've
already got. Getting is right is a delicate balance of business objectives, usability
for the web, and search engine promotion. Getting it wrong is what this article
is designed to help you avoid.
Here are the five
biggest mistakes you must avoid.
1. Not establishing objectives
Without a thorough plan
to kick things off, what are you building? It's kind of like showing up at the
airport one day and saying, "I'm going on a vacation." Where are you
going? Where will you stay when you get there? How long will you go for? Can
you afford it? Did you ask your boss for the time off? Did you shut off the
oven?
To start, figure out
what you want the benefits of your website to be. Forget about the bells and
whistles required to make it happen; that's the job of your web designer.
Establish what you want your website do for your business. Some examples:
generate leads, sell your products/services right on the website, reduce
administrative tasks, brand your company, pre-qualify prospects, recruit
employees - the things a website can do for your company are virtually
limitless. Establish your objectives and ensure that you and your web designer
understand them fully.
2. Ignoring your customers
We're talking about your
messaging here. It's so easy to write your content from an internal
perspective. What you want to say, what you think is compelling, what you think
matters. What about your customers? Don't forget that you need to convince them
to do business with you. The key to writing good, customer-centric content is
to understand the "why". Why should your customers buy from you? You
might think you know, but a good dose of objective research will uncover the
truth. Capitalize on your unique selling proposition from the perspective of
how it benefits your customers.
You will also need to
use proper web style in your writing. Your content should be well organized,
highly scan able, easy to digest, and to the point. If you can organize it in a
"pyramid" style, even better. This is where the most important,
compelling information is presented first, and deeper information follows (such
as technical specifications). Depending on your strengths this may be difficult
for you to produce, so you may consider hiring a professional writer or
copywriter.
3. Forgetting the marketing
There is an old Kevin
Costner baseball movie that has an analogy that is so clichéd I simply cannot
bring myself to repeat it. In the realm of baseball and the afterlife it may be
true, but in the world of the web, it sure ain't. When your website is built,
it is an island; and a deserted one at that. Your customers don't know about it
and neither do the search engines. You need to tell them. You need to market
your website.
Getting your website
noticed by the right people is key. You're not actually marketing to search
engines here. Search engines are simply a means to an end. You need to market
to your customers. You must understand that your customers use different online
methods to find what you sell; and this most likely includes search engines.
You may also consider
newsletter advertising, email advertising, PR campaigns, social networking,
etc. The exact approach you need to take depends on your objectives, how your
target audience looks for what you sell, your budget, your industry, etc.
4. Not measuring the results
So, how did you do? You
built a great web site and marketed the heck out of it. How many people came to
your site? How many became leads? How many leads did you turn into customers?
How much were they worth? What content did your visitors like and not like?
{Insert your own redundant questions here}
Just like any marketing
venture, you must measure the results in order to find out if it was
successful. I'm talking about things like:
A tracking plan. Your leads might call you instead of buying online or using your
contact form. You need a plan to track them, and how they found you. If you're
running offline marketing campaigns, setup a separate domain name, create a
unique web page, or use a separate 800 number. Online forms specific to a
marketing campaign can be really useful as well.
Statistics and reporting. Good statistics can tell you a lot about how people use your
website. Google Analytics is a wonderful package, easy to install, and totally
free. More than this, you need to understand the numbers, and draw conclusions.
This takes quite a lot of practice and understanding. A professional web design
or marketing company can help you with this.
Adapt. Use your results, don't
just read them. This will invariably require consulting with an expert again,
but you need to act on your results to improve them. This is an on-going
process. Forever.
5. Getting Paralyzed
A lot of web design
projects never see the light of day because they get mired down in perpetual
planning. There comes a time when you need to act. You won't get it perfect the
first time out (or ever), but you've got to move. If you aim, re-aim and re-aim
forever, you'll never actually get off a shot. Aim - shoot - repeat.
A quick caveat: I'm not
telling you to put up a poorly written and poorly constructed web site just to
have something; that can be very dangerous. A bad website can turn customers
away and, even worse, have them poison your business through negative word of
mouth. What I am telling you to do is to not get paralyzed trying to perfect
your plan. Hiring the right team of experts can get you on track, and get
things moving.
Hopefully this article
helps steer you away from the most common (and dangerous) pitfalls of web
design. Whether you hire a professional, create your site internally, or do it
on your own from start to finish, keep these tips in mind.
In Summary
By avoiding these five
common mistakes you can ensure that your website has a fighting chance. Let
this article serve as a map so you can avoid, at a minimum, some of the bigger
and more costly detours.
Author: Robin Eldred
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