SugarCRM-Helps in Managing your Customer Relations & Improves Business

The concept of product life cycle is getting replaced by customer life cycle - developing products that anticipate the future needs of existing customers and creating services that extend customer relations beyond the transactional mode. Customer life cycle focuses on lengthening the life span of the customer rather than that of a product. The trend is to focus greater attention on how to deliver customer satisfaction and companies to structure themselves around customer segments and not product lines.

SugarCRM Features:

Sugar drives sales performance by allowing sales representative to track and share contacts and opportunity, manage and up sell into existing accounts, monitor performance through dashboard , manage quotes and contracts.

Impact

· Share sales data across individuals and teams

· Focus attention on the most profitable deals

· Bring new sales representatives up to speed

· Present effective presentations and proposals to customers

· Monitor quota progress and business performance

Sugar CRM Outlook Plug-in

Sugar connects Microsoft Outlook with important CRM data to ensure information is coordinated and shared across the company. With a few simple clicks, Outlook users can file Outlook email, contacts and calendar information into various Sugar modules, including Accounts, Opportunities, Leads, Cases, Contacts and more.

Impact

· Capture important customers communications within Sugar.

· Ensure that calendar and e-mail are coordinated between groupware and SugarCRM

· Eliminate redundant communications and desktop navigation

Sugar Dashlets are highly configurable containers which display Sugar module data, along with external sources like RSS feeds and with web services like Google Maps. Sugar Dashlets is a powerful new way to combine highly functional mash-ups in an attractive and easily tailored AJAX-based UI framework.

Impact

· Create web mash-ups between Sugar and external data sources

· Add, edit, move or remove Sugar Dashlets with a few simple clicks

· Change information within Sugar Dashlets to reflect the information you want to see

Improve customer loyalty & profits

For quite some time, we have been rethinking how technology can help companies manage their sales team and customer relationships. Based on our extensive research, experimentation and live testing, we offer Sugar CRM - an enterprise grade solution within reach of even small and medium companies.

In Sugar CRM, we have combined many very popular open source applications into a solution capable of delivering industry grade Sales Force Automation and CRM. This solution delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance.

To further enhance the usefulness of the solution, it comes integrated with collaboration and administration capabilities that can adapt to how your company operates

.As the solution is based on open technologies; it can be extended and customized to deliver any requirements that may come up. This approach differs greatly from closed vendors whose business model is driven by an effort to lock-in customers and taxing them over the long-term.

Stop paying extra to customize your own information in closed environments that are difficult, if not impossible, to understand. With Sugar CRM, it is much easier to get to your destination because you can actually see where you are going.

CRM success begins with the user. Sugar CRM is fast, friendly, and even fun to use. While delivering desktop level user friendliness through a web browser, using AJAX technology, Sugar CRM enable users to personalize their experience by the use of selectable themes and presentation layouts.

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