Indira Gandhi National Open University and Instituteof Industrial Managementfor Protection, Health and Environment (IGNOU-IIMSHE) here have joined hands with a Bangalore-based skill enhancement organization - The Podium - for introducing a course to develop domestic call centre experts, mainly for telecom industry. The course would start from Feb 13^th 2012.

"The enrolment of the category XII pass out students for the 120 hours course spread over 21 days will start on Feb 8^th 2012, "IGNOU regional director Dr K S Tiwari and Dr S A Pillai Managing Director, IGNOU-IIMSHE informed journalists on 07^th Feb 2012.

They said the IGNOU-IIMSHE have linked up with The Stage given that there were around 300 job possibilities monthly in telecommunications Enterprise Business Process Outsourcing (BPO) in the condition investment.

Dr Tiwari said the course has been specifically personalized to provide market assistance, primary British, client satisfaction, phone manners, promoting abilities and writing. Prospects would be acquired in art of interacting with angry and do it again phone callers, he included.

He said they were trying to put effective candidates in BPO organizations as factors, where they would be consumed as staffers later on.

During course, the first 18 times would contemplate on primary abilities to for the admittance of candidates in the BPO market, Dr Tiwari said. After investing four several weeks in BPO, the candidates would again imparted two times exercising and on the third last day, their tracking and ultimate analysis would take position, he included.

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Dr Tiwari said that a sum of nearly Rs 5200 would be energized from each selection for the course.