Why does an employee leave the organization? This is a million dollar question which has haunted the CEO’s and the HR managers of organizations worldwide. Many surveys have been carried out to know the reasons for attrition and how to control it. Surveys have listed various reasons for the employee leaving the organization. Most of the time, during the surveys, it is the reason the employee projects as responsible for his quitting the organization. Or it may be the reason that the HR manager perceives as being responsible for the employee leaving the organization. This may or may not be the same reason which prompted the employee to “look outside the organization for greener pastures”. Sunil, a senior software engineer, resigned since he was offered a much higher salary in another organization. When I asked him why he even thought of quitting the organization, he reluctantly admitted that he was unhappy that his contribution was not properly recognized during the last appraisal, although the client had spoken very highly of his performance in the project. His manager, who was aware of the facts, did not support him, since he was under pressure from his manager. Hence he decided to leave the organization. However, the reason he gave for quitting the organization is that he got a good salary hike in the new organization. In another case, Rima, a female employee resigned from the job, since her manager was harassing her since she would object to his advances. However, officially, she was moving to her hometown to be near her sick father.
The major factors, as mentioned in major surveys, responsible for attrition are:

1. Higher compensation – you have to move out to get more
2. Work environment – performance is not properly recognized
3. Manager’s behavior
4. Employee growth

From my experience in conducting exit interview of employee leaving the organization during the past ten years, I have noticed that most of the time, the reason mentioned by employee for leaving the organization is very different from the actual reason. Of the above mentioned 4 factors, I would rate the "manager’s behavior" as being responsible in at least 50% of the employees resigning. It is on account of some triggering incident by the manager, which hurts the employee and he decides to leave the organization. This may be due to one or more of the following factors:

1. Employee is not recognized for achievements
2. Assurances given by the manager are not honored
3. Job given is not as per employees liking or skill set
4. Employee notices favoritism by manager towards another employee / group of employee
5. Employee is threatened to follow the manager’s wish or face persecution

Srinivas, a manager in one of the software company, resigned since his manager, Prasad, was micro-managing the group reporting to him with the result that he was unable to meet the deadlines. Srinivas brought this to the notice to Prasad’s manager, but he turned a blind eye and held Srinivas responsible for the failures. Srinivas quit the job since he had an offer from a Fortune 100 company.

So what is the way out in such a situation? The top management has the responsibility to ensure that the manager’s treat their team members properly. The Human Resources department should act like a watchdog for the management and should command respect of the employees. The employees should have the confidence on HR that their problems, if any, will be properly and sincerely dealt with and confidentiality maintained. The managers should be coached to be more considerate towards their team members. They should act as their mentor and guide. The management should have zero tolerance when any incident of harrasment / persecution of employee by any manager is reported.