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WHY EMPLOYEES LEAVE ORGANISATIONS ?
- Azim Premji, CEO- Wipro

Every company faces the problem of people leaving the company for better pay orprofile.

Early this year, Mark, a senior software designer, got an offer from aprestigious international firm to work in its India operations developingspecialized software. He was thrilled by the offer.

He had heard a lot about the CEO. The salary was great. The company had all theright systems in place employee-friendly human resources (HR) policies, aspanking new office, and the very best technology, even a canteen that servedsuperb food.

Twice Mark was sent abroad for training. "My learning curve is thesharpest it's ever been," he said soon after he joined.

Last week, less than eight months after he joined, Mark walked out of the job.

Why did this talented employee leave ?

Arun quit for the same reason that drives many good people away.

The answer lies in one of the largest studies undertaken by the GallupOrganization. The study surveyed over a million employees and 80,000 managersand was published in a book called "First Break All The Rules". Itcame up with this surprising finding:

If you're losing good people, look to their manager .... the manageris the reason people stay and thrive in an organization. And he's the reasonwhy people leave. When people leave they take knowledge, experience andcontacts with them, straight to the competition.

" People leave managers not companies ," write theauthors Marcus Buckingham and Curt Coffman.

Mostly manager drives people away?

HR experts say that of all the abuses, employees find humiliation themost intolerable. The first time, an employee may not leave, but a thought hasbeen planted. The second time, that thought gets strengthened. The third time,he looks for another job.

When people cannot retort openly in anger, they do so by passive aggression. Bydigging their heels in and slowing down. By doing only what they are told to doand no more. By omitting to give the boss crucial information. Dev says:"If you work for a jerk, you basically want to get him into trouble. Youdon't have your heart and soul in the job."

Different managers can stress out employees in different ways - by beingtoo controlling, too suspicious, too pushy, too critical, but they forget thatworkers are not fixed assets, they are free agents. When this goes on too long,an employee will quit - often over a trivial issue.