The quick expansion of tourism with the direct enhancement to Indian Economy has a related facet that the customers are increasingly dissatisfied. To one side the sector is suffering from the subsistence of various bogus companies, the names which are very established like Cambay Holidays and Club Mahindra Holidays also aren’t providing services to a satisfying level.

Why does customer go for a travel company? The question is has a simple answer; to get an easy and hassles free trip along with economy in cost. The fact that one looks for security and service at an alien land further calls for travel companies packages. If this factor is removed the importance of availing such a service holds no meaning. This is what is happening these days. The consumer complains forums are over filled with complaints against various service providers. The common complaints against these companies are: irresponsible behaviour, delay in providing refunds and sometimes the customer is not able to get the refund. The irony is of the fact is one has to beg for his own money. Further the tour packages that seem very lucrative fail to justify their cause and the things used in promotion.

The straight sentence in the consumer forum claiming “Cambay is a fraud company” is a big thing. The charges are also against misleading information and deception. One more company facing such trivial complaint is Club Mahindra, a company that has more than 30 resorts in India and is credited with the RCI Gold Crown award! The complaints might hold some relevance but the statements like fraud; scams have been seriously marring the reputation of the companies and spoil the potential customer base of the companies. The companies face these complaints on ground of delay or customer executive misbehavior which in turn is becoming fatal for their feedback. An action plan to provide quick redressal would be of great utility for both the parties involved.