A model for Management hierarchy based on ISO9001:2008
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RESPONSIBILITIES |
QUALITY OBJECTIVES |
MANAGING DIRECTOR |
AUTHORITY for Policy & Strategic approval. |
Enhancing the CUSTOMER SATISFACTION There by achieving 10% overall growth in terms of Increase in revenue from existing customers, generating new avenues through existing satisfied customers, Willingness to invest in the company. Increase in PRODUCTIVITY Adherence to QUALITY by consistently producing conforming products, ZERO error as STANDARD in all activities Reduction in COST On time DELIVERY Improvement in SAFETY standards Boost in MORAL among the employees. ( PRODUCTIVITY, QUALITY, COST, DELIVERY, SAFETY, MORAL is abbreviated as PQCDSM)
Departmental Quality Procedure Manual , standard operating procedures, formats and work instruction prepared by the respective HODs, has its focus on PQCDSM. Which are verified by the Management Representative to conform compliance to Quality System Manual prepared based on ISO 9001:2008 standards. |
VICE PRESIDENT |
UNIT HEAD with Managing Authority of the UNIT |
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TOP MANAGEMENT Include General Managers, Managers with independent portfolio, Management Representative |
DEVELOPMENT ACTIVITIES: Formulation of strategies, recruitment, capital purchases, infrastructure development, fund generation, budget, and issues related to government, statutory rules and regulations, customer development, customer satisfaction, Quality, Goodwill, Surplus, Research and Development, Technical support, and such activities. |
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MIDDLE MANAGEMENT |
CONTINIOUS IMPROVEMENT ACTIVITIES: Distribution, communication, analysis of data, Evaluation of performance, Productivity, of the down line. Compliance to standards and measures to detect abnormalities, In case of deficiency provide training to improve. To create system of detecting the abnormalities, taking emergency counter measures and measures to prevent recurrence with in the department. Reporting to top management
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LOWER MANAGEMENT Supervisors |
Execute, record, report Communicate with workers Motivate the workers meeting daily targets. Check if the workers are doing the work according to the standard procedure. Inspect by looking at the workplace and correct immediately, if there is any error or deviation from the standard procedure. Inspect by looking at the work place and correct immediately if there is any error or deviation from the SOP. Find abnormalities at the work place and take counter measure( emergency counter measures and measures for prevent recurrence) Evaluate the jobs of subordinates and provide education and training. |
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WORKERS |
Carry out the work instructions/ SOP Find abnormality and report it quickly.
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