It may please be noted that all who had lost their jobs are innocent for this global recession. It is the systems adopted in your company that failed to face the threat put forward by the global giants.

Most of the IT companies I know closely are dependent on just one buyer. It has resulted in deciding the fate of thousands depended on the success and failure of that one buyer. Your systems were not good enough to anticipate such eventuality and were ready for facing the emergency. In the process you lost thousands of precious human resources.

Please take initiative to delegate authority and responsibility to your senior managers, for developing micro project with in your scheme of activities that provide a value addition for your organisation and to bring back all who lost their jobs.

The universal law for asset creation, which is promoted by mutual funds, says that one rupee invested every year for 25 years shall give you a return of Rs.108 at a consistent growth of 10%.

Taking a clue out of this proven phenomenon, each project developed by your senior mangers should have a long term planning of 25 years.

Then it should be followed by short term planning such that the project is focused on enhancing the CUSTOMER SATISFACTION.

There by achieving 10% overall growth in terms of

Increase in revenue from existing customers, generating new avenues through existing satisfied customers, Investor’s willingness to invest in the company.

Increase in PRODUCTIVITY

Adherence to QUALITY by consistently producing conforming products,

ZERO error as STANDARD in all activities

Reduction in COST

On time DELIVERY

Improvement in SAFETY & SECURITY standards

Boost in MORAL among the employees.

(PRODUCTIVITY, QUALITY, COST, DELIVERY, SAFETY& SECURITY, MORAL is abbreviated as PQCDSM)

Departmental Quality Procedure Manual, standard operating procedures, formats and work instruction prepared by the respective HODs, having its focus on PQCDSM.

Which are verified by the Management Representative to conform compliance to Quality System Manual prepared based on ISO 9001:2008 standards.

In this context I would like to reproduce the DEADLY SINS OF TOYOTA as under, which give your managers input to control wasteful expenditure. They are accountable for monitoring & review on these aspects in planned intervals.

1. Waste is processing that does not add value to the product.

2. All inventories are waste.

3. All over-production is waste.

4. Transportation is waste.

5. Unneeded motion is waste.

6. Waiting and delays are waste.

7. Defective product is waste.

Similarly, I would like to reproduce various human errors happening in an organization due lack of proper monitoring, measurement and review system.

Different kinds of Human errors

Almost all defects are caused by human errors. However,there are at least ten kinds of human errors.

1. Forgetfulness: Sometimes we forget things when we are not concentrating.
2. Errors due to misunderstanding: Sometimes we make mistakes when we jump to the wrong conclusion before we’re familiar with the situation.
3. Errors in identification: Sometimes we misjudge a situation because we view it too quickly or are too far away to see it clearly.
4. Errors made by amateurs: Sometimes we make mistakes through lack of experience. For example, a new worker does not know the operation or is just barely familiar with it. Safeguards: Skill building, work standardization.
5. Willful errors: Sometimes errors occur when we decide that we can ignore rules under certain circumstances. For example, crossing a street against red light because there are no cars in sight at the moment. Safeguards: Basic education and experience.
6. Inadvertent errors: Sometimes we are absent minded and make mistakes without knowing how they happened. For example, someone lost in thought tries to cross the street without even noticing that the light is red. Safeguards: Attentiveness, discipline, work standardization.
7. Errors due to slowness: Sometimes we make mistakes when our actions are slow down by delays in judgment. For example, a person learning to drive is slow to step on the break. Safeguards: Skill building, work standardization.
8. Errors due to lack of standards: Some errors occur when there are no suitable instructions or work standards. For example, a measurement may be left to an individual worker’s discretion. Safeguards: Work standardization, work instructions.
9. Surprise errors: Errors sometimes occur when equipment runs differently than expected. For example, a machine might malfunction without warning. Safeguards: Total productive maintenance, work standardization.
10. Intentional errors: Some people make mistakes deliberately. Crimes and sabotage are examples. Safeguards: Fundamental education, discipline.

Mistakes happen formany reasons, but almost all can be prevented if we take the time to identifywhen and why they happen and then take steps to prevent them.