RESPONSIBILITIES

QUALITY OBJECTIVES

MANAGING DIRECTOR

AUTHORITY for Policy & Strategic approval.

Enhancing the CUSTOMER SATISFACTION

There by achieving 10% overall growth in terms of

Increase in revenue from existing customers, generating new avenues through existing satisfied customers,

Willingness to invest in the company.

Increase in PRODUCTIVITY

Adherence to QUALITY by

consistently producing conforming products,

ZERO error as STANDARD in all activities

Reduction in COST

On time DELIVERY

Improvement in SAFETY standards

Boost in MORAL among the employees.

( PRODUCTIVITY, QUALITY, COST, DELIVERY, SAFETY, MORAL is abbreviated as PQCDSM)

Departmental Quality Procedure Manual , standard operating procedures, formats and work instruction prepared by the respective HODs, has its focus on PQCDSM.

Which are verified by the Management Representative to conform compliance to Quality System Manual prepared based on ISO 9001:2008 standards.

VICE PRESIDENT

UNIT HEAD with Managing Authority of the UNIT

TOP MANAGEMENT

Include General Managers, Managers with independent portfolio, Management Representative

DEVELOPMENT ACTIVITIES:

Formulation of strategies, recruitment, capital purchases, infrastructure development, fund generation, budget, and issues related to government, statutory rules and regulations, customer development, customer satisfaction, Quality, Goodwill, Surplus, Research and Development, Technical support, and such activities.

MIDDLE MANAGEMENT

CONTINIOUS IMPROVEMENT ACTIVITIES:

Distribution, communication, analysis of data,

Evaluation of performance, Productivity, of the down line.

Compliance to standards and measures to detect abnormalities,

In case of deficiency provide training to improve.

To create system of detecting the abnormalities, taking emergency counter measures and measures to prevent recurrence with in the department.

Reporting to top management

LOWER MANAGEMENT

Supervisors

Execute, record, report

Communicate with workers

Motivate the workers meeting daily targets.

Check if the workers are doing the work according to the standard procedure.

Inspect by looking at the workplace and correct immediately, if there is any error or deviation from the standard procedure.

Inspect by looking at the work place and correct immediately if there is any error or deviation from the SOP.

Find abnormalities at the work place and take counter measure( emergency counter measures and measures for prevent recurrence)

Evaluate the jobs of subordinates and provide education and training.

WORKERS

Carry out the work instructions/ SOP

Find abnormality and report it quickly.