Religion becomes ineffectual if its followers are not ready to live its dictates of loving advice. As for that matter, is there any philosophy, political, social or cultural, which can take us to the promised land of JOY with out our following that philosophy faithfully in our day- to-day-life?

Same thing applies to an organization. If the creator of an organization does not formulate an organizational culture, not clearly communicated to the down line, not succeeded in down-line adopt the culture, the creator itself and the organization’s fate will be hanging on a tender-hook.

Best practiced business philosophy (religion) which is globally acknowledged is none other than principles of quality management system. Internal communication and communication matrix has a predominant role to play in an efficient and effective quality management system.

Human values and Value additions are vehemently insisted upon in a quality management system.

Where do you acquire the knowledge of human values; from the loving advices of the religious masters? To be a good entrepreneur it worth knowing about what religion is about.

However great our culture might have been in the past, the dead glory, reported in the pages of history, is not going to help us in our present trails. Those who want to become as civilized as the modern nations, they cannot achieve this total revolution through mere discourses or even exhaustive study of literature describing the modern civilized nations.

They will have to know and live the civilized values of life. In order to live as civilized men, they will have to renounce completely their ways of uncivilized thinking and acting.

In fact without renunciation no progress is ever possible.

Here I am referring to standards that developed countries adopted and living, which made them more civilized and progressing. To site few examples; food safety, environment management, social accountability, traceability, information, information security management, HR development, patents, law, politics, precisely measurable, research and development, community development, natural resource management, so on and so forth…

Let us have a look the implication of above said with an ISO certification of an organization. Most of the blue chip companies to name a few, SBI, TATA, Reliance, Infosys, Mahindra& Mahindra, Maruti, Malayala Manorama, has a unique and distinct culture of their own and have efficient and effective value and value addition processes that take them forward day after day. But majority of the companies publicize as ISO certified companies are seen not living up to the quality management system.

Every true religion contains two important limbs: (1) the ritualistic injunctions and (2) philosophical suggestions. The former alone is accepted generally as religion by many of us. But a religion (rituals, formalities, etc) with out philosophy is superstition, and philosophy with out religion is madness. Both must go hand in hand. Philosophy reinforces the external practices of rituals and formalities and blesses them with purpose and aim. Together they bring out the full significance of Religion.

Same principle applies in quality management system in an organization. Objective evidence for six mandatory procedures stipulated in ISO 9001standard is enough for getting a company certified ISO. This corresponds to ritualistic part of the religion. In the absence of clearly defined Business philosophy, Quality policy, long term planning, gap analysis, need assessment, prioritizing, planning at micro process level, the entire activities in the organization is sheer madness, because they don’t know how long the company will survive. On the other hand the business philosophy and planning reinforces the external code of ethics, procedures and work instruction, compliance to statutory and regulatory requirements, customer satisfaction, goodwill and surplus. Together they bring about the full significance of a quality management system.