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Put employees first, and customers will follow
"Why should a CEO be respected, what is so special about him?... I want a problem to be our problem and not somebody else’s " This interview excerpt in Times of India 'corner office' made me to buy "Employees First, Customers Second – turning conventional management upside down", a book written by Vineet Nayar, CEO, HCL Technologies.
This is one of the finest management books, I ever read. You can feel the passion of Vineet and certainly more than that, his immense trust in people. Employees First, Customers Second (EFCS) is a book, free of show off and management jargons. Vineet’s narrating style will guide you through one of the daring and successful management experiments in this century.
More than a CEO, you will find a great Human Resource philosopher in Vineet. The changing needs of Gen Y, organizational realignments and recession troubles are demanding more from HR as an enabling function. The book is really an eye opener for any professional, who really passionate of people processes and development.
With a non-conventional practice, Employees First, Customers Second, Vineet has performed an honest attempt to explore the role of ‘value zone’ in a human intensive business and seamlessly convinced that the practice can make amazing results. By adopting simple catalysts, he has proved that organization transformation is achievable even without a million dollar budget.
The way, Vineet transformed the role of managers, enabling functions and above all making the CEO office – non conventional is going to make incredible changes in management practices, across the world.
The recent turbulence in corporate world, particularly recession, closures, and resultant pink slips had created flaws in employee – employer relationships. Today, post - recession resource race making the situation much worse. When you finish reading this book, you will understand the relevance of Employees First, Customers Second. Vineet’s book emphasizing the role of trust and transparency in corporate world and how EFCS can reinforce the same.
The way, stories and real life incidents stitched in to the whole text is highly enjoyable. "Employees First, Customers Second – turning conventional management upside down" is a must read for CEOs, Senior Leaders, HR professionals, Managers, Analysts, Academicians, and of course budding professionals of any stream.
Let this be the new management principle for corporate world - Put employees first, and customers will follow
This is one of the finest management books, I ever read. You can feel the passion of Vineet and certainly more than that, his immense trust in people. Employees First, Customers Second (EFCS) is a book, free of show off and management jargons. Vineet’s narrating style will guide you through one of the daring and successful management experiments in this century.
More than a CEO, you will find a great Human Resource philosopher in Vineet. The changing needs of Gen Y, organizational realignments and recession troubles are demanding more from HR as an enabling function. The book is really an eye opener for any professional, who really passionate of people processes and development.
With a non-conventional practice, Employees First, Customers Second, Vineet has performed an honest attempt to explore the role of ‘value zone’ in a human intensive business and seamlessly convinced that the practice can make amazing results. By adopting simple catalysts, he has proved that organization transformation is achievable even without a million dollar budget.
The way, Vineet transformed the role of managers, enabling functions and above all making the CEO office – non conventional is going to make incredible changes in management practices, across the world.
The recent turbulence in corporate world, particularly recession, closures, and resultant pink slips had created flaws in employee – employer relationships. Today, post - recession resource race making the situation much worse. When you finish reading this book, you will understand the relevance of Employees First, Customers Second. Vineet’s book emphasizing the role of trust and transparency in corporate world and how EFCS can reinforce the same.
The way, stories and real life incidents stitched in to the whole text is highly enjoyable. "Employees First, Customers Second – turning conventional management upside down" is a must read for CEOs, Senior Leaders, HR professionals, Managers, Analysts, Academicians, and of course budding professionals of any stream.
Let this be the new management principle for corporate world - Put employees first, and customers will follow
To know more about the book, more thoughts on EFCS etc... you may visit Vineet Nayar's scrapbook
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